French Customer Agent in Braga | Permanent Contract

About the position

Start Your Career as a Customer Agent Join a supportive and energetic team where empathy, collaboration, and professionalism shape every customer interaction. If you are organized, proactive, and enjoy helping others, this role is a great opportunity to build a successful career in customer service. Role Overview: As a Customer Agent, you will be the main point of contact for customers, assisting them via phone, email, and live chat. Your goal is to provide accurate, timely information while ensuring a smooth and positive experience at every stage of the customer journey. Key Responsibilities: Multi-Channel Support: Provide professional assistance via phone, email, and chat Problem Solving: Handle product and service inquiries, resolve issues, and support account-related requests Customer Engagement: Communicate clearly and effectively, ensuring customers feel heard and supported Accurate Documentation: Record all interactions and resolutions accurately in internal systems Escalation Management: Identify complex or sensitive cases and escalate them when necessary Team Collaboration: Work closely with internal teams to resolve issues efficiently Performance Goals: Meet established KPIs, quality standards, and response-time targets Continuous Learning: Stay up to date with products, policies, and best practices to consistently deliver high-quality support Requirements: Language Proficiency: Fluent in French (C1/C2 level) Eligibility: EU citizenship or a valid Portuguese residency card Experience: 0–1 year in customer support or a related role Skills: Strong communication, analytical, and problem-solving abilities Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment Why Join Us? Competitive Salary: Compensation that reflects your skills and potential Performance Bonus: Recognition for outstanding results Meal Allowance: Daily support for your meals Transportation Support: Assistance with commuting costs Health & Life Insurance: Comprehensive coverage for your peace of mind Relocation Package: Smooth transition support if you’re moving to Portugal Remote Work: Enjoy the flexibility of working from home Ready to elevate your career? Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!

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