Customer Service Manager

About the position

Industry: Logistic Job Summary To manage import/export, console, documentation, and customer service operations, ensuring smooth shipments, compliance with customs regulations, high service quality, and customer satisfaction. Main Responsibilities: Import – Console & Routing Check pre-alert documents against MBL/HBL and cargo info. Create Job No., Invoice, Debit Note, Release Order. Issue invoices and follow up payments for Ocean Freight shipments. Submit manifests, handle amendments, and avoid customs penalties. Send Arrival Notices to consignees and issue release orders. Track shipments until cargo clears port/warehouse. Coordinate Booking Orders, sailing schedules, and advise overseas offices and shippers. CS & Documentation Prepare Booking Notes, draft HBL, MBL, and Shipping Notes. Monitor container release issues and coordinate with shippers/carriers. Prepare Cash Invoice & Debit Note, issue Originals, and track fees. Update shipment status and assist accountant with SOA matters. Import – Export FCL & DDU Check & confirm HBL/MBL with POL office and Cambodia SOP. Request amendments if necessary and pass confirmed docs to operations/logistics teams. Customer Service & Business Development Handle export/import rates, DDU/DDP/EX-WORK shipments, after-sales support, and cargo insurance. Solve operational issues and maintain document filing. Support business growth by finding new customers and opportunities. Main Requirements : Bachelors degree. English required; Thai advantage. 3+ years in freight forwarding. Knowledge of customs regulations and transport conditions. Team player with optimistic attitude; able to explain company services. Experience with cross-border, land-sea, and land-air services. Prepare monthly reports for Dept Head & Country Manager.

Place of work