Intake Specialist - 1159 - Johannesburg, South Africa

About the position

About the client: Our client, a US-based Criminal Defense Law Firm, is committed to delivering strong legal representation with a client-focused approach. The firm is known for its professionalism, responsiveness, and dedication to guiding clients through complex legal matters with care and integrity. About the role: Our client is seeking a Bilingual Intake Specialist to serve as the first point of contact for potential clients. This role is critical in criminal defense, where timely response and accurate information gathering directly impact case outcomes. The position combines intake, information process, client follow-ups, and more. The ideal candidate is, confident handling sensitive situations, and highly detail-oriented to ensure precise case documentation. US Law firm experience is preferred. What you’ll be doing: Answer incoming calls and respond to urgent client inquiries professionally and calmly. Conduct structured intake interviews for criminal defense matters, gathering detailed and accurate case information. Enter, update, and manage client data in case management software such as Filevine or Clio. Assess urgency and ensure critical matters are escalated appropriately. Schedule follow-ups and maintain consistent communication with prospective and active clients. Provide receptionist support, including call routing, message taking, and email responses. Ensure all documentation is accurate, complete, and compliant with firm procedure s. Who are we looking for? 2+ years of experience in legal intake, criminal defense case management, or receptionist roles within a US law firm. Fluency in Spanish and English (spoken and written). Strong organizational skills with the ability to manage multiple calls and tasks simultaneously. Experience using Filevine, Clio, or similar legal case management systems. Ability to remain empathetic, calm, and professional when handling distressed or urgent callers. Excellent written and verbal communication skills. Position: Intake Specialist Remote Status: Fully Remote Preferred Location: Latin America, South Africa Working Hours: 9:00 am - 5:00 pm EST Holidays: US Federal Holidays Salary: USD 1000 - USD 1400 per month Internal Job ID: 1159

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