Front Office Shiftleader for FYRI Resort

About the position

About Fýri Resort Fýri Resort – where warmth reaches every corner, where the mystique of the mountains envelops us, and the place you never want to leave. Regardless of the season, Fýri stands out with its architecture, ambiance, and service. A gem for all nature lovers, a palace for those who love rustic luxury, and a treasure for those who want to live life to the fullest. World-class experiences, lifelong memories, and a workplace to be truly proud of. We live our values in everything we do. Being Passionate , Professional , Playful , and Personal is what makes us unique and helps us grow. About the position: The Front Office Shiftleader plays a key role in delivering exceptional guest experiences and ensuring smooth daily operation of the reception team during assigned shifts. This position combines hands-on guest service, operational oversight, and team leadership to maintain Fýri’s high standards of hospitality in a busy mountain resort environment. Key responsibilities Lead and supervise the front office team during shifts, ensuring excellent service and adherence to hotel standards Manage check-in and check-out procedures, ensuring accuracy, efficiency, and a warm welcome for guests Handle guest inquiries, requests, and complaints professionally and promptly, escalating when necessary Coordinate with housekeeping, maintenance, F&B, and other departments to resolve guest issues and optimise operations Oversee reservations, room assignments, and payment processing; ensure correct use of the property management system Monitor occupancy, arrivals, and departures; assist with forecasting and shift handovers Train, mentor, and develop front office colleagues; foster a supportive, collaborative, and service-oriented team culture Ensure public areas around reception are welcoming, tidy, and reflect Fýri’s brand standards Follow and promote health & safety, cash handling, and data protection procedures Who are you? You are a warm, professional, and resourceful hospitality professional who thrives in a fast-paced environment. You enjoy leading by example, empowering team members, and creating memorable guest moments. You bring calm under pressure, strong communication skills, and a genuine interest in mountain resort hospitality. Qualifications Previous experience in hotel reception or front office operations; supervisory or lead experience preferred Excellent communication skills in English; knowledge of Scandinavian languages is an advantage Experience with property management or booking systems and confident computer skills Service-minded, organised, and solution-oriented with strong attention to detail Ability to work flexible hours including days, evenings, weekends, and public holidays Positive team player with leadership skills and a willingness to coach and develop colleagues Employment details Employment type: 80% seasonal with the possibility of permanent employment (day, evening, and weekend work) Start date and salary: Salary according to agreement, start date in April/May 2026 About the process: We will be conducting interviews on an ongoing basis, with a final application date of March 20th . Don't meet all the requirements in the ad? Don't hesitate to submit an application anyway, as we are willing to consider applicants with related work experience and education. What we offer Work in an inspiring mountain environment with wonderful colleagues and guests from all over the world Excellent opportunities for personal development within the ESS Group, including internal training in service, stress management, and leadership Attractive staff discounts at our destinations and restaurants, staff activities, and team building Wellness allowance, secure employment, and magical mountain views every day

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