Remote Itinerary Resource Assistant

About the position

Role Overview We are currently expanding our remote team and looking for individuals who enjoy assisting customers and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This is an ideal role for those who are organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. Key Responsibilities Assist clients with coordinating personalized service arrangements Research and compare available options to meet client preferences Confirm reservations and ensure accuracy of details Provide clear, professional communication via email and phone Support updates, modifications, and service-related inquiries Maintain accurate records and documentation Complete required training What We Offer Fully remote Flexible schedule Ongoing training and professional development Supportive team Qualifications Authorized to work in the US, UK, Mexico, Australia, or Spain Strong written and verbal English communication skills Reliable internet connection and smartphone (computer strongly is recommended) Strong customer service experience is preferred