UK Customer Service Advisor

About the position

Our client, a World-renowned BPO in Cape Town, is looking for Customer Advisors to join their growing team. As a Customer Advisor, you will handle majorly inbound. Ensure a positive customer experience and maintains an in-depth knowledge of customer needs. Essential Functions Addressing incoming telephone, digital, or written inquiries Assist customer with complex questions, resolving issues, and educating clients Strong attention to detail and complex problem-solving skills Effective communication, empathy and motivational skills Understands and addresses customer needs which may include complex questions, resolve issues, and educate clients. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance with it Escalates unresolved and pending customer grievances Minimum requirements South African citizen Must have a National Senior Certificate (Matric Certificate) Must have a Clear Credit record, non-negotiable Must have a Clear Criminal record, non-negotiable Must be willing to work shifts, non-negotiable Must have 6 months unbroken call centre experience from UK/ international market Neutral English Accent (mandatory) Clear written and verbal communication Salary: R8 500, Medical Aid, Provident Fund Shifts and benefits: Monday to Sunday 9-hour rotational shifts (Between 9:00 AM - 23:00 PM) Could change based on requirements (5 days working, 2 days off) Free Transport to Home - within 35km radius from CBD, if scheduled to work after 18h00 pm (SA time) Monday to Sunday Location - Based in Cape Town, CBD Date of Joining: 13 or 20 March 2026