Helpdesk and CAFM Coordinator - Acciona

About the position

We are seeking a detail-oriented and proactive CAFM Operator (Arabic Speaker) to join our team. The ideal candidate will be responsible for managing and updating the Computer-Aided Facility Management (CAFM) system, ensuring accurate data entry, work order tracking, and effective coordination between maintenance teams and clients. Fluency in Arabic and English is required. Key Responsibilities · Operate and maintain the CAFM system on a daily basis · Log, assign, and track work orders and service requests · Ensure accurate data entry of assets, PPM schedules, and maintenance records · Generate reports related to maintenance activities and system performance · Coordinate with maintenance teams, supervisors, and clients · Monitor SLA compliance and update job status accordingly · Maintain proper documentation and system records · Provide administrative support to the facilities management team Requirements · Proven experience working with CAFM systems · Minimum 2 years of experience in facilities management or related field · Fluent in Arabic (spoken and written) and good command of English · Strong computer skills (MS Office, especially Excel) · Good communication and coordination skills · Ability to handle multiple tasks and meet deadlines