Team Leader

About the position

We’re on the hunt for a talented Insurance Team Leader who uses their knowledge and experience of the Insurance Industry to lead a team and build strong, trusted, and profitable client and customer relationships. As a Team Leader you will be responsible for the general management of a small team of direct reports, including weekly in-person, agenda-based catch ups. You will be the first point of contact for all client and provider queries and issues as they arise and you will be expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties. Key Responsibilities Responsible for the day-to-day management of your team and supporting your Team Director Ensure the smooth running of assigned portfolio on a day-to-day basis Achieve agreed retention rates Achieve cross selling and referral targets Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources Independently respond to queries from both clients and insurers in a pro-active manner Resolve any identified discrepancies in provider documentation before sending to clients Maintain client records and data in line with our systems and protocols Essential Criteria • Background in insurance—within either an insurer or broker environment. • Experience in customer service and/or sales. • Excellent communication and interpersonal skills. • Strong organisational abilities with high attention to detail. • Ability to work under pressure and manage large volumes of information efficiently. • Proactive, self‑motivated attitude with the confidence to use initiative. • Effective teamworking, influencing, and negotiation skills. • Strong written and verbal communication. • Willingness to learn and develop professionally. • Resilience to manage challenges and respond constructively to feedback. In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Ardonagh family Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it’s time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group So, what are you waiting for? Apply today and one of our team will be in touch. #AIB #LI-EM1 #LI-hybrid Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page