Outbound Team Lead (SaaS)

About the position

Job Title: Team Leader / Supervisor Appointment Setting Campaign (B2B Sales) Location: Parañaque Employment Type: Full-Time Department: Sales / Business Development About the Role: We are seeking a results-driven Team Leader / Supervisor to lead a high-performing team of appointment setters in a B2B sales environment. The ideal candidate will have proven experience in B2B sales, strong leadership capabilities, and a background in accounting software preferably QuickBooks. This role is responsible for ensuring daily targets are met, providing coaching and support to agents, and maintaining performance metrics aligned with campaign goals. Key Responsibilities: Supervise and lead a team of appointment setters focused on B2B outreach Coach, mentor, and train team members to enhance performance and conversion rates Monitor call quality, lead conversion, and daily/weekly performance metrics Provide real-time support on objection handling and script adherence Implement strategies to maximize productivity and ensure target KPIs are achieved Collaborate with management and clients to align campaign goals and performance Report on team performance, trends, and areas for improvement Participate in hiring, onboarding, and development of new team members Ensure the team maintains accurate CRM records and follow-up schedules Qualifications: Minimum 2-3 years of experience in a supervisory or team lead role in a call center or sales environment Strong background in B2B sales appointment setting, lead generation, or outbound campaigns Familiarity with or hands-on experience using QuickBooks or similar accounting software (or experience selling it) Excellent communication, coaching, and motivational skills Strong understanding of sales KPIs and performance management Tech-savvy, with experience using CRM tools, dialers, and productivity platforms Ability to thrive in a fast-paced, goal-oriented environment Preferred Qualifications: Prior experience working on SaaS or accounting-related campaigns Experience with remote team management tools (if managing a remote team) Work Schedule: Shifting

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