Dutch Team Leader wanted in Riga, Latvia

Join Our Team as a Dutch Team Leader in Riga! Are you ready to inspire and lead a dynamic team in a fast-paced environment? We are looking for a dedicated Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga! Key Responsibilities: Motivate & Mentor: Foster team growth by developing and mentoring members in a changing environment. Performance Excellence: Drive process performance to meet and exceed service level agreements (SLAs) based on balanced scorecards. Target Management: Meet productivity, shrinkage, and attrition goals while proactively addressing any performance dips. Effective Communication: Maintain open and consistent communication with internal and external stakeholders. Daily Operations Management: Oversee daily volumes and coordinate activities to ensure seamless service delivery aligned with customer KPIs. Process Improvement: Understand team processes and SOPs, implementing improvements and efficiencies as needed. Team Engagement: Conduct regular huddles to share updates, feedback, and key focus areas. Client Support: Manage client queries and complaints, working with various departments to resolve complex issues effectively. Coaching & Development: Identify training needs and provide coaching to enhance team skills and performance. Analytics & Reporting: Perform root cause analysis and develop action plans to improve service quality. Compliance: Ensure adherence to company policies, confidentiality guidelines, and data protection legislation. Who Were Looking For: Language Proficiency: Dutch (C1) and manageable English skills (B1+) for effective documentation. People Management: Proven experience in managing teams with excellent interpersonal skills. Tech-Savvy: Proficient in MS Office (Word, Excel, PowerPoint) and typing at least 50 wpm with 90% accuracy. Analytical Mindset: Strong problem-solving skills and the ability to drive initiatives creatively. Customer Support Experience: Background in customer service, with hands-on experience in live chat and social media support. Self-Motivated Leader: A proactive achiever who can manage multiple assignments effectively. What We Offer: Dynamic Work Environment: Enjoy a diverse and modern workplace. Personal & Professional Development: Opportunities for growth and ongoing training to advance your career. Flexible Shifts: Work within operational hours from Monday to Friday, 10 AM to 6 PM (40 hours per week). Ready to lead a passionate team and make an impact? Apply now to join us in Riga and elevate your career to new heights! Your adventure starts here!