Customer Service Advisor

About the position

🚀 Step Into Your Next Chapter: Build Your Career with Victorian Plumbing! Calling All Customer Service Superstars – Discover Your Career Upgrade in Skelmersdale! Looking for a fresh challenge and real progression? Victorian Plumbing in Skelmersdale is inviting dedicated Customer Service Superstars to join our award-winning team and become part of our continued growth story. We’re not just filling roles; we’re investing in individuals who will define our success. This is your opportunity to move beyond the routine and step into a career that offers genuine progression, competitive rewards, and a supportive culture that champions your success. 🌟 The Victorian Plumbing Advantage: Where Great Careers Kickstart! Joining us on Monday, 02.03.2026, means becoming part of a forward-thinking, people-first business. We offer much more than a job; we offer a career you can grow with: 💰 Financial & Schedule Flow Accelerated Earning: Enjoy a competitive salary of £26,502.36 (£12.70 p/h) plus a robust Monthly Bonus Scheme to maximise your earnings from day one. Work-Life Balance Built-In: Our predictable 5-Week Shift Rotation includes only one late-shift week and one full weekend out of five, so you can plan life with confidence. Generous Leave: Enjoy annual leave that grows with your service. 🌱 Growth & Wellbeing Investment Clear Progression Pathways: We proudly develop our talent from within, offering structured training and clear routes for growth. Premium Wellness Package: Benefit from Free On-Site Gym Access , Healthcare Cash Plans, and an Employee Assistance Programme. Daily Comforts: Enjoy free tea & coffee, subsidised food options, and exclusive high street discounts, helping your paycheck go further. 🎯 Your Mission: Driving World-Class Customer Experiences As a vital link between our products and our customers, you’ll ensure every interaction delivers a seamless experience. You’ll make a tangible difference by: Engaging and Elevating: Connecting with customers via phone, email, and live chat to deliver solutions that earn 5-star reviews. Expert Consulting: Guiding customers to their perfect bathroom fit, from advanced shower systems to elegant roll-top tubs. Achieving Goals: Meeting KPIs and SLAs consistently and efficiently. Team Collaboration: Sharing ideas and best practices to continuously improve our service and team performance. The Logistics & The Talent We Seek: We’re seeking motivated individuals with a strong foundation in customer service or contact centres (experience preferred but not essential) . You’ll be computer literate, adept at multitasking, and, most importantly, possess a genuine passion for problem-solving and a desire to create satisfying customer journeys. Location: Skelmersdale, Lancashire Salary: £26,502.36 (£12.70 per hour) Start Date: Monday, 02 March 2026 Hours: 40 per week Shift Example (5-week rotation): Your shifts will cover the full opening hours, consisting of one week of 12:30 – 21:00 shifts, one week of 09:30 – 18:00 shifts, and two weeks of 08:00 – 16:30 shifts. 🤝 Our Commitment to You: Inclusive Growth At VictorianPlumbing.co.uk , we’re proud to foster a fair, enriching, and inclusive workplace where everyone is respected and celebrated. As a Disability Confident Committed Employer , we’re dedicated to ensuring our recruitment process is accessible to all. If you require adjustments, please let us know. Please Note: VictorianPlumbing.co.uk is unable to sponsor work visas for international applicants currently. READY TO TAKE YOUR NEXT STEP? APPLY NOW and let’s create something brilliant together!

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