Client Operations Analyst

About the position

We are seeking a detail-oriented and analytical Client Operations Analyst to support and optimize client-facing operational processes in a fully remote environment. The successful candidate will analyze workflows, monitor performance metrics, and collaborate cross-functionally to improve operational efficiency and client satisfaction. This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered. Key Responsibilities Analyze client operations data to identify trends, inefficiencies, and opportunities for process improvement Support the execution and optimization of client onboarding, service delivery, and account management workflows Develop and maintain operational dashboards, reports, and performance metrics Collaborate with client services, finance, technology, and compliance teams to resolve operational issues Monitor service-level agreements (SLAs) and key performance indicators (KPIs) Assist in developing standard operating procedures and process documentation Support continuous improvement initiatives and operational audits Ensure data accuracy, integrity, and compliance with internal policies Required Qualifications Bachelors degree in Business Administration, Operations Management, Finance, Analytics, or a related field Minimum of 3–5 years of experience in operations analysis, business analysis, or client operations Strong analytical and problem-solving skills with the ability to interpret complex datasets Proficiency in Microsoft Excel, data visualization tools, and reporting systems Excellent written and verbal communication skills Strong organizational skills and attention to detail Ability to work independently and collaboratively in a remote environment Preferred Qualifications Experience supporting client-facing or service-oriented organizations Familiarity with CRM systems, ERP platforms, and workflow automation tools Knowledge of SQL, BI tools, or process improvement methodologies (Lean, Six Sigma) Compensation Annual Salary Range: $75,000 – $105,000 USD, commensurate with experience, skills, and geographic location Benefits Comprehensive medical, dental, and vision insurance 401(k) retirement plan with employer matching Paid time off, sick leave, and paid holidays Life, short-term, and long-term disability insurance Professional development and training programs Flexible remote work arrangements Employee assistance and wellness programs Work Authorization & Residency Requirement Must be legally authorized to work in the United States Must currently reside within the United States Applications from candidates residing outside the U.S. will be automatically rejected.

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