Airline Ticketing Process/ Ground Staff

About the position

Job Description: Viswamitempowersolution, a leading company in the field of airline ticketing and ground staff services, is seeking highly motivated individuals to join our team in Pune, Maharashtra, India. As a part of our team, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and support to our clients. Responsibilities: - Process airline ticket reservations, changes, and cancellations for customers - Provide excellent customer service by addressing inquiries and concerns regarding flight schedules, fares, and other related information - Handle cash and credit card transactions accurately and efficiently - Assist customers with check-in, boarding, and baggage handling procedures - Ensure compliance with all airline and airport regulations and procedures - Maintain a professional and friendly demeanor at all times, representing the company in a positive manner - Collaborate with team members to achieve department goals and targets - Continuously update knowledge of airline policies, procedures, and industry developments - Handle and resolve customer complaints in a timely and effective manner - Perform any other duties assigned by the supervisor. Requirements: - High school diploma or equivalent - Previous experience in airline ticketing or customer service is preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to handle cash and credit card transactions accurately - Proficient in computer skills and ability to learn new software quickly - Flexibility to work in shifts and on weekends/holidays - Must be able to lift and move heavy baggage when necessary - Must have a positive attitude and be a team player. We offer a competitive salary and benefits package, along with opportunities for growth and development within the company. If you are a self-motivated individual with a passion for providing exceptional customer service, we would love to have you join our team at Viswamitempowersolution. Apply now and take the first step towards a rewarding career in the airline industry!