Customer Support Representative (Croatian) in Romania!

Join Our Team as a Customer Support Representative (Croatian) in Romania! Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment and enjoy solving customer issues? If you are fluent in Croatian and English, we have an exciting opportunity for you! Position: Customer Support Representative (Croatian) Location: Cluj-Napoca, Romania Employment Type: Full-time Remuneration: Base salary + performance bonuses Duties and Responsibilities: Communicate with customers via phone, email, and chat to resolve issues and inform them about product features. Manage customer orders and ensure client retention. Recognize, record, and solve complaints effectively. Proactively suggest process improvements. Adhere to processes and procedures. Update customer database and document activities. Report common issues to the support team for escalation. Requirements: C1 level written and verbal communication skills in Croatian. B2 level English proficiency. High school diploma or equivalent. Excellent customer service and relationship-building skills. High motivation and enthusiastic approach. Self-organized and able to work in a fast-paced organization. Good numerical and reasoning skills. What We Offer: Full-time schedule: Monday-Friday, 8 AM - 5:30 PM. Transportation coverage. Attractive remuneration package. Signing bonus 20 days of holidays per year, plus an extra day after one year. Contract for an indefinite period. Comprehensive 5-day training program. Up to 6 months of accommodation if needed. Excellent relocation support Meal tickets (30 RON/day) approx. 150 EUR net/month. Private medical package. Paid professional training. Internal development opportunities. Discounts with our current partners. Gym monthly subscription. Employee assistance/wellbeing program subscription. Ready to take on this exciting role? Apply now and be part of our dynamic team!