Bilingual French and English Customer Advisor

At the we are looking for French speakers to work in tourism sector for a top hospitality brand in Greece. Are you interested in moving abroad? Your Role as a Customer Advisor: Respond and record consumer inquiries/questions raised through free phone lines for customers; Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy; Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; Troubleshoot through the use of open questions, support documents, and system training; Offer recommendations to common problems or frequently asked questions. Requirements High School Diploma or Higher Native/Fluent French; C2 Good level of English, C1; Writing speed: 20 words per minute Active Listening Good Problem Solving Skills Strong troubleshooting skills