German Customer Support Advisor – E-commerce | Lisbon

Are you ready to start an exciting career in sunny Lisbon while supporting one of the world’s biggest e-commerce platforms? As a German Customer Support Advisor , you’ll help users, sellers, and creators navigate the platform, ensuring a safe and seamless shopping experience. Location: Sete Rios, Lisbon, Portugal Employment Type: Full-Time (40 hours/week) Working Hours: Monday – Sunday, 08:00 – 17:00 (Rotational Shifts) About the Role We are looking for German-speaking Customer Support Advisors to join a leading global e-commerce platform in Lisbon ! You will be part of a team ensuring a safe and trustworthy marketplace for users, sellers, and creators. This role involves managing inquiries, resolving issues, and enhancing the overall customer experience. Key Responsibilities Handle customer, seller, and creator inquiries professionally. Identify and resolve issues efficiently while maintaining high service quality. Escalate critical or high-risk cases as needed. Coordinate with different teams to ensure issue resolution. Improve processes by identifying recurring problems and reducing escalations. Engage sellers to build long-term trust in the platform. Support special projects based on business needs. Who We're Looking For Fluent in German and English (spoken & written). Strong problem-solving and customer service skills. Ability to work in a fast-paced, dynamic environment. Compensation & Benefits Gross Monthly Salary Language Bonus: Performance Bonus Meal Allowance Holiday & Christmas Bonuses Loyalty Bonus Medical & Dental Insurance: Provided after 6 months Signing Bonus: Up to €3,000 (€1,000 after 1st month, then €250/quarter for 24 months) Annual Leave: 22 business days (as per Portuguese law) Public holiday compensation as per Portuguese labor regulations Relocation Support Travel Reimbursement: Up to €200 (after 3 months) Accommodation Allowance: Up to €400/month (for the first 4 months) Assistance in finding temporary or permanent housing Fully Paid Training & Onboarding Your contract begins from Day 1 of training , ensuring you’re fully prepared for success in your role. 🚀 Interested in joining a dynamic global e-commerce team in Lisbon? Apply today!