Client Relations Coordinator, Limassol Cyprus

Client Relations Coordinator wanted for a leading financial services company in Limassol! DUTIES AND RESPONSIBILITIES: Regularly review and analyze team performance to ensure objectives are met and identify areas for improvement. Ensure adherence to procedures and performance standards within the client relations team. Assign client inquiries or opportunities to appropriate team members based on availability and expertise. Handle routine issues or requests (e.g., adjustments, discounts) within predefined monetary limits, ensuring resolutions align with company policies. Maintain accurate and up-to-date client records in the CRM system. Prepare and present regular reports on team performance and client statuses. Provide training and guidance to team members on procedures and CRM tools. Monitor communication channels to ensure consistent performance and service quality across the team. Support the manager in implementing new initiatives and processes. Analyze client cases and provide innovative solutions to ensure client satisfaction and loyalty. Foster a positive team environment to enhance collaboration, engagement, and morale. REQUIREMENTS: Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication. Proficiency in either Dutch or Hebrew (C1) would be considered an advantage. Bachelors degree in Business, Marketing, Communications, or a related field. Minimum of 2 years of experience in customer service, client relations, or a similar role. Familiarity with CRM tools (experience with Salesforce is a plus) and basic Excel skills. Strong organizational and analytical abilities. Excellent communication and problem-solving skills. Creative, approachable, and responsible with a proactive attitude. Ability to build rapport with both team members and clients. Self-motivated and able to work effectively under pressure. BENEFITS: Working schedule: Monday - Friday, 9AM - 7PM, flexible to work 8 hour shifts. Excellent remuneration package based on experience, skills, and performance Be part of a dynamic international team with positive and friendly atmosphere Guidance and tools to reach career potential Private health insurance Company discount card and sports activities Want to start a new life in Limassol? Apply today!