About the position
YouTube Partner Support (YT PPS) – Customer Support (German Speaker) Location: Lisbon (LACS Santos), Portugal Work Model: On-site Start Dates: 2 February 2026 | 16 February 2026 Working Hours: Rotative shifts, Monday–Sunday (08:00 – 00:00) Shuttle service provided for late shifts Role Overview Join a dynamic team supporting YouTube content creators and partners . You will assist users with platform-related questions and ensure a high-quality support experience. Key Responsibilities Support YouTube partners via phone, email, or chat Resolve account, policy, and platform-related queries Ensure customer satisfaction and quality standards Requirements Fluent German English is a plus With or without previous contact center experience Salary & Benefits Base salary: €15,260 gross/year (entry level) Signing bonus: €2,000 – €2,500 (possible)
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