Customer service with German

Are you fluent in German and ready to kick-start your career in one of Europe’s most vibrant cities? Join a global leader in outsourcing services and represent a major travel brand known for its outstanding customer care. If you're passionate about service, tech-savvy, and eager to grow, this is the opportunity for you! Location: Lisbon, Portugal (On-site) Employment Type: Fixed-term (6 months) with potential for extension or permanent hire Industry: Travel & Tourism / BPO Languages: German (C2) & English (B2+) Compensation: Base salary + performance bonuses 💼 What You’ll Do 📞 Engage with customers across phone, email, chat, and social media 💡 Provide product and service information clearly and professionally 🔧 Assist with basic troubleshooting and technical questions 📝 Accurately document customer cases in internal systems 🚀 Escalate complex issues when necessary for resolution 🤝 Collaborate with internal teams to ensure timely support 🎯 Manage service ticket queues and prioritize effectively 💬 Contribute ideas to improve customer service processes 🎯 What We’re Looking For 🗣️ Native/Fluent in German (C2) + Fluent in English (B2+) 📞 1+ year experience in customer service (preferably in tech/travel) 💬 Strong communication skills across all channels 🧠 Able to handle technical issues with a structured approach 💻 Quick learner with new software and systems 👥 Team player with problem-solving mindset 📂 Detail-oriented and able to manage multiple tasks 📆 Willingness to work rotating shifts between 5AM–10PM, Mon–Fri 🎁 What’s on Offer 🌍 Work for a world-renowned travel brand 🎯 Performance-based incentives 🚀 Growth opportunities within a top BPO employer 🤝 Collaborative and international work culture ✈️ Travel discounts and exclusive perks ✨ And more great benefits! Dreaming of living in Lisbon and helping people while building your career? Apply now and take off with us! #GermanJobs #CustomerSupport #LisbonCareers #TravelJobs #MultilingualJobs #BPOCareers #WorkInPortugal #ServiceExcellence