Swedish Customer Support Agent in Vibrant Riga!

Are you passionate about providing top-notch customer service? Do you want to be part of a dynamic team in a modern environment? Were looking for a Swedish Customer Support Agent to join us in beautiful Riga! Your Responsibilities: Customer Interaction: Handle incoming requests from customers of a leading payment platform via phone, chat, and email, providing effective resolutions. Case Management: Record resolutions in our contact center tool, ensuring each case is handled within its lifecycle. Issue Escalation: Identify and escalate priority issues as per client specifications, ensuring timely solutions. Team Collaboration: Work both independently and as part of a supportive team, fostering excellent communication with internal and external contacts. Customer Experience: Deliver an exemplary customer experience, consistently meeting quality standards on all interactions. Performance Goals: Maintain targets for response time, handle time, and resolution rate aligned with project KPIs. Ad Hoc Tasks: Embrace additional tasks that contribute to enhanced service and improvement of your KPIs. Training Participation: Attend training sessions to continuously develop your skills. What You Bring: Language Skills: Minimum Upper-intermediate Swedish (B2) and fluent English (C1), both verbal and written. Experience: Previous experience in outsourced customer service is a plus. Relocation: Willingness to relocate to Riga or already residing there. Work Eligibility: EU citizenship or a valid work permit for Latvia. Tech Savvy: Computer literate with a typing speed of 50 wpm and 90% accuracy. Positive Attitude: An optimistic, friendly, and self-motivated personality with a focus on service and problem-solving. Adaptability: Ability to work shift hours and adapt quickly to changing priorities. Background Check: No criminal record; willingness to participate in a background check process during recruitment. What We Offer: Paid Training: Comprehensive startup training and ongoing professional development sessions. Flexible Shifts: Work within operational hours from 7:30 AM to 12:30 AM, Monday to Sunday (40 hours a week). Hybrid Work Option: Potential for hybrid work after the initial 3 months, based on performance. Relocation Support: Assistance to help you settle into Riga. Dynamic Work Environment: Join a vibrant, modern workplace with plenty of opportunities for personal and professional growth. Team Building Activities: Engage in fun team-building events to strengthen relationships. Employee Benefits: Premium Medical Insurance: Comprehensive coverage for you and your family, including routine health checks, dental, vision, prescription drugs, and mental health support. Work from Home Flexibility: Option to work from home during late shifts ending after 9 PM, giving you greater control over your schedule. Ready to embark on this exciting journey with us? Apply now to join our dedicated team in Riga and make a positive impact every day!