IT Support Engineer - Devops expertise (Information Technology/Software)

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes. Role Overview Our client currently has a vacancy for an IT Support Engineer (Devops expertise) fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site. Job type: Full time/Permanent Location: EU Workplace: Remote Please note that we can consider only EU candidates for this position due to security clearance. Requirements University degree in IT or relevant discipline, combined with minimum 5 years of relevant working experience in IT; Minimum 5 years of experience in technical support, site reliability, or DevOps-related roles; Experience with systems administration; Experience with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions, Azure DevOps); Proficiency in scripting languages (Python, Bash, or PowerShell); Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible etc); Solid understanding of containers and orchestration (Docker, Kubernetes); Experience with cloud platforms (AWS, GCP, or Azure) would be an asset; Excellent command of the English language. Responsibilities Provide Tier 2/3 technical support for customers, resolving product and infrastructure-related issues; Troubleshoot incidents across application, system, and network layers; Manage and improve CI/CD pipelines and automation tools for deployment and monitoring.; Write and maintain documentation, runbooks, and knowledge base articles; Monitor systems, logs, and alerts to proactively identify issues before they impact customers; Participate in an on-call rotation to ensure 24/7 availability of critical systems; Contribute to process improvements to enhance reliability, scalability, and support efficiency.