Swedish-speaking Service Desk Analyst in Budapest!

Exciting Opportunity: Swedish-speaking Service Desk Analyst in Budapest! Position: Service Desk Analyst Location: Budapest, Hungary Work Model: Hybrid (blend of on-site and remote) Employment Type: Full-time Remuneration: Competitive Base Salary Are you fluent in Swedish and passionate about IT support? Join our Budapest team as a Service Desk Analyst and become a key player in solving tech challenges while providing top-notch customer service! What Youll Be Doing: Support & Troubleshoot: Handle incoming user requests via phone, chat, and email, resolving IT issues on desktop, applications, iOS, and Android devices using remote tools. Problem Solving: Diagnose hardware, software, or user access issues, taking full ownership until successful resolution. Collaborate with Experts: Escalate complex cases to specialists when necessary to ensure quick, efficient resolutions. Document Solutions: Maintain accurate records of resolutions for future reference and continuous improvement. Incident & Escalation Management: Manage incidents with an eye on preventing impact on business operations. Customer Service Excellence: Deliver exceptional support, ensuring users receive high-quality assistance that adheres to service management principles. Adapt & Learn: Contribute to ongoing improvement initiatives, adapting to ad-hoc tasks that enhance service delivery or boost key performance indicators (KPIs). What Were Looking For: Language Skills: fluent Swedish speaker with strong communication skills in English (B2 level or higher). Technical Proficiency: Experience with L1-L2 support, remote troubleshooting, and incident management. Knowledge of ITSM tools like HPSM, BMC Remedy, CA Service Desk, and understanding of SDLC, databases, and OS components is a plus. ITIL Knowledge: Familiarity with ITIL processes is a strong advantage. Analytical Mindset: Strong problem-solving skills and the ability to logically tackle technical issues. Self-motivated: Thrive in a fast-paced environment, handling multiple tasks and assignments with ease. Team Player: Able to work both independently and collaboratively with a positive, solution-oriented attitude. Whats In It For You: Competitive Salary: Excellent compensation package based on your skills and experience. Supportive Work Environment: Be part of a dynamic, creative team with a friendly, positive atmosphere. Career Growth: Get the tools, guidance, and support you need to unlock your full potential. Join a thriving, international team and take your IT support career to the next level in beautiful Budapest ! Apply now and become an essential part of our success story.