Danish Customer Support Analyst - Sofia

Customer Support Analyst Danish & English Help people trust their money in a digital world. This isn't a script-reading job. You'll be the human connection between users and a world-class fintech platform where accuracy, clarity, and empathy are key to every interaction. We're hiring a Danish-speaking Customer Support Analyst who's curious, detail-oriented, and ready to become an expert in digital finance support. If you've got the communication skills, we'll teach you the tools and together, we'll build a support experience that users trust. What You'll Do: Support Danish and English-speaking users with questions about payments, accounts, and financial tools Investigate platform behavior, detect inconsistencies, and escalate where needed Liaise with compliance, technical, and fraud teams to ensure fast, accurate resolution Offer users not just answers, but confidence Keep service quality high even when things get complex or time-sensitive What We're Looking For: Fluency in Danish (C1/C2) and English (B2 or higher) Experience in customer support or a service-driven role fintech or tech is a bonus Tech-comfortable: navigating dashboards, CRMs, or internal platforms feels natural Strong written and verbal communication skills, with a calm, clear approach A mindset that values precision, patience, and user trust What We Offer: Relocation package available Structured onboarding and fintech training, no finance background needed A multicultural, supportive team focused on excellence, not call volume Career development and the chance to grow with a rapidly evolving sector The opportunity to make a real impact in how users experience and trust their financial tools If you're ready to bring clarity and confidence to the world of digital finance and do it in a way that reflects the needs of real people this is your next step. Apply now and shape how the future of fintech feels.