Customer Support Representative Croatian & English

About the Role We are looking for Croatian-speaking Customer Support Representatives with a good command of English to join an international customer service team in Greece. In this role, you will support customers for well-known global brands across sectors such as technology, travel, e-commerce, and entertainment. You will handle inquiries, resolve issues, and ensure a smooth and positive customer experience. Key Responsibilities Handle customer requests via phone, email, or chat in Croatian and English Diagnose and troubleshoot customer problems, providing timely and effective solutions Maintain a high level of professionalism and empathy during all interactions Track and record customer interactions using internal systems Collaborate with other departments (technical teams, quality, supervisors) when needed Stay informed on product updates, guidelines, and processes Support continuous improvement through feedback and best practices Requirements Fluent in Croatian (C1+) and confident in English (B2+) Strong communication, listening, and problem-solving skills Customer-oriented mindset and ability to remain calm under pressure Ability to work with multiple tools and systems Previous customer service experience is an advantage but not mandatory EU citizenship or valid work eligibility for Greece (depending on client guidelines). What We Offer Attractive salary package + monthly performance bonuses Extensive paid training Private health insurance Opportunities for career development and skill growth International, friendly, and multicultural working environment