Customer Service Representative with German

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto. Location: Porto, Portugal Work model: On-site Employment type: fixed term (6 months) with possibility of extension / permanent contract Remuneration: Base salary + bonuses DUTIES AND RESPONSIBILITIES: Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback) Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information Present the product range in a sales-oriented way, support of central marketing campaigns REQUIREMENTS: Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level) Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers Ability to take stressful situations well OFFER: A relocation support Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future 2 weeks of training + 1 week of nesting (100% on site) A dynamic and creative team with positive and friendly atmosphere Food vouchers Guidance and tools to reach your full potential