German-Speaking Customer Expert - Remote from Greece

What you will do Deliver exceptional customer service. Perform troubleshooting. Call, collect and analyze customer feedback. Escalate cases when necessary and follow up to guarantee customer satisfaction. Show empathy and professionalism in every interaction, whether written or verbal. Manage customers and support them with a premium experience. Collaborate with internal teams to resolve cases quickly and efficiently. Consistently meet performance targets and quality standards. What you will bring Excellent German language skills . Very good English communication skills. Previous experience in customer service, ideally in a premium or luxury brand. Strong interpersonal skills with the ability to handle sensitive cases. Good computer literacy. Familiarity with CRM systems is a plus. Bachelor’s degree preferred. What we offer Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.) Competitive monthly salary (14 salaries per year) Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community & social responsibility initiatives Free online Greek language courses State-of-the-art premises, providing a great working environment with relaxing break areas