English-Speaking Customer Support Specialist | Financial Services

Empower Digital Banking. Deliver Support That Builds Trust. Are you a confident English speaker with a passion for helping people and an interest in finance? Join our team as a Customer Support Specialist for a leading digital banking platform , where you'll provide world-class assistance to users navigating their accounts and financial services. What You'll Do Deliver outstanding customer support in English across chat, phone, and email. Resolve account-related and technical inquiries with clarity, professionalism, and empathy. Work with sensitive financial information, ensuring accuracy, privacy, and compliance. Collaborate with experienced teams to enhance both customer experience and internal processes. What Were Looking For Fluent English communicator (C1C2 level), an Irish accent is a welcome plus! Minimum 1 year of experience in banking, fintech, or financial customer service . Exceptional attention to detail, problem-solving ability, and customer focus. Comfortable working on-site , with flexibility for 24/7 rotating shifts . Local candidates based in Lisbon only. T his is an on-site role requiring presence in the city. Why You'll Love Working Here Work at the heart of innovation that's shaping the future of digital finance . Join a supportive team environment that values integrity, growth, and collaboration. Expand your expertise in financial operations and customer experience management. Continuous learning and development opportunities in an exciting, people-centered culture. Bring your communication skills, your empathy, and your professionalism, and be part of a global mission to deliver smarter, more secure financial support. Apply now and take the next step in your customer service career!