German Speaking Customer Service Representative – Porto / On-Site

About the position

Porto, Portugal | On-site | Full-time | €1,100 + €400 Bonus (14 months) - Relocation Support for EU-Citizens Are you passionate about healthcare innovation and eager to make a real impact on peoples lives? Join our international team in Porto as a Customer Service Representative supporting diabetes medical devices . In this role, you wont just answer questions — you'll help patients, caregivers, and healthcare professionals navigate solutions that genuinely improve quality of life. Your Role As part of a dynamic and people-focused support team, you will: - Deliver high-quality customer service in German (C2) , with English (C1) for internal communication - Handle inquiries via phone, email, and chat with professionalism and empathy - Support patients, caregivers, and healthcare professionals with clear and accurate guidance - Assist with product usage and basic troubleshooting while following quality and compliance standards - Collaborate closely with your Team Leader to ensure service excellence Work Schedule - Monday to Sunday – 24/7 rotating shifts - Occasional night shifts (22:00–07:00) Compensation & Benefits - Base Salary: €1,100 gross/month (paid 14 months) - Attendance Bonus: €400 gross/month (paid 11 months) - Meal Allowance: €7.63 net per working day - Relocation support for a smooth move to sunny Porto Requirements - Fluent German (C2) and advanced English (C1) - EU citizenship or valid work permit - Strong communication, empathy, and problem-solving skills - Comfort working in rotating shifts within a multicultural environment - Customer service or healthcare experience is a plus — full training provided Why Join Us? Make a meaningful difference in patients lives, grow within a supportive international environment, and build a long-term career in healthcare while enjoying life in one of Europes most vibrant cities. Apply now and start making an impact...

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