Senior Product Manager

About the position

Job Overview As the Senior Product Manager for Operations at Mumzworld, you will be the architect of our "Post-Purchase" engine. You will own the technical ecosystem that manages the lifecycle of an order: from the moment a seller lists a product to the second it is reconciled in our financial books. This role is about building the "nervous system" of Mumzworld, including the OMS, WMS, ERP, and Seller Center. Key Responsibilities Fulfillment & WMS Strategy: Lead the roadmap for our Warehouse Management System. Optimize picking algorithms, inbound receiving, and inventory QC to ensure the highest throughput at the lowest cost. ERP & Financial Integrity: Own the integration between physical movements and financial records. You will ensure every order, return, and lost item is accurately reflected in the ERP for automated reconciliation. Seller Center & Marketplace Ops: Build the tools that empower our partners. You will own the Seller Portal, focusing on bulk catalog uploads, seller-fulfilled (drop-ship) workflows, and automated seller payouts. Inventory & Multi-Node Orchestration: Design logic to manage stock across internal warehouses and 3PL partners, minimizing split shipments and ensuring real-time "Available to Sell" accuracy. Logistics & Last Mile: Lead technical integrations with regional carriers. You will focus on delivery density, automated manifesting, and real-time tracking from dispatch to doorstep. Reverse Logistics: Redesign the returns and refund experience, ensuring seamless communication between the warehouse QC team, the Seller Center, and the Finance ERP. What We're Looking For Essential Experience 5+ Years in Product Management: Specifically within B2C eCommerce Operations, Logistics, or Supply Chain tech . Subject Matter Expertise: Deep understanding of ERP (Finance/Inventory modules) , WMS , and Seller Center (Marketplace) platforms. Demonstrated Ability: Translate complex operational pain points (such as stock discrepancies or manual seller payouts) into scalable product solutions. Technical Depth: Proven experience with backend platforms and API integrations . You should be comfortable discussing how data flows from a Seller's API into our OMS and finally into the ERP. Analytical & BI Proficiency: Ability to analyze complex data to identify bottlenecks in the supply chain or leakages in financial reconciliation. Track Record: Proven success in driving measurable improvements in Delivery Speed, SLA Adherence, and Cost per Order . What Sets You Apart Non-Negotiables Deep eCommerce experience - you've built and optimized online retail products Self-starter mentality - you don't need hand-holding or constant check-ins Bias for action - you move fast, make decisions, and avoid analysis paralysis Multi-tasking mastery - you can handle multiple high-priority projects simultaneously Results delivery - you have a proven "get things done" track record The Right Fit Will: Take initiative and ownership Communicate proactively and keep stakeholders informed Find creative solutions when faced with obstacles Prioritize ruthlessly and execute flawlessly Thrive in ambiguous, fast-paced environments High-Impact Environment Direct influence on product strategy affecting millions of customers Fast-paced, entrepreneurial culture with significant growth opportunities Access to leadership and ability to shape company direction Growth-Focused Culture Data-driven decision making with access to comprehensive analytics Collaborative environment with engineering, operations and finance teams Opportunity to build and scale products in a rapidly expanding market Professional Development Work with cutting-edge eCommerce technologies and methodologies Exposure to regional market dynamics and customer insights Career growth opportunities as the company scales

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