Customer Service Representative Bilingual

Position: Customer Service Representative Bilingual Location: San Mateo Nopala, Naucalpan, Estado de México Work Model: Hybrid Model Weekly schedule of 48 hours. Operation hours: Flexible Shift: On-Site Monday to Thursday (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm) Remote: Fridays (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm) Remote: One Saturday per month (07:00 am to 03:00 pm) We are offering: Pay rate: $23K MXN Monthly Direct Hiring Law Benefits Enhaced Employee Benefits Requirements: Bachelor’s degree is preferred. Candidates with some college or university are allowed. Proven English proficiency – both spoken and written (preferably native English or language certification). Customer service mindset. High Volume Call Center Experience Key Responsabilities: Provide positive customer experience while appropriately handling routine inbound calls and/or chats related to vehicle financing, including but not limited to payment extensions, due date changes, payment research, and support of self-services available online. Take ownership of each call to transform customer experience in every moment to build lifetime relationships; representatives are empowered to resolve customer needs independently and are expected to: Manage call flow progression effectively to meet customer service level expectations while delivering best in class service. Utilize online knowledge-based materials and navigate multiple applications to assist with call handling and decision making. Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes. Clearly explain process requirements and obtain required information from customers. Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date. Possess workplace agility: Remain knowledgeable and prepared for upcoming changes to processes and technology. Embrace the call center environment and deliver best in class customer service by leveraging all resources to maintain expected productivity levels Be prepared to engage and contribute positively to a collaborative, team-based environment. Contact Details: allison.salazar@crhit.com This is a high-visibility opportunity where your expertise will directly impact our Customer’s engineering user experiences.