Tech Support Specialist – German Speaker

About the position

Job Title: Tech Support Specialist – German Speaker Location: Attica, Greece (Remote after training) Work Type: Full-Time, Work from Home (on-site training for 18 days) Interview Deadline: 2026-01-29 Training Date: 2026-02-02 Relocation Support: Flight + hotel stay + real estate agency fee covered (company-arranged) OR €250 relocation allowance + real estate agency fee if self-arranged Salary & Benefits: Base Salary: €1,400 gross/month per 14 months Performance Bonus: Up to 20% monthly Transportation Bonus: Up to €100/month (proportional to on-site presence) ERF: 31677 Private health insurance Exclusive product discounts Free online Greek language courses Access to modern offices with lounge areas & social zones Regular team events & cultural activities About the Company: Join a global leader in cybersecurity , home to renowned brands such as Norton, Avast, AVG, Avira, LifeLock, CCleaner, and ReputationDefender. Millions of users trust their services worldwide. This is your chance to build a future-proof tech career in an international, innovative environment. Role Overview: As a Tech Support Specialist for the German market , youll be the first point of contact for German-speaking users. You will help with setup, troubleshooting, subscription management, and also identify upsell and cross-sell opportunities. This role combines technical support with customer engagement. Responsibilities: Handle ~25 inbound contacts/day via calls & emails using 7 internal tools Assist German-speaking users with: Product downloads, installations, and activations Account inquiries and subscription renewals Manual purchase guidance Basic troubleshooting via remote support tools Identify upsell/cross-sell opportunities Work toward performance targets Progress to premium technical support after proven success (virus removal, device optimization, Ultimate Helpdesk) Requirements: Languages: German: C1 (native or near-native) English: B2+ (for training & internal tools) Experience & Skills: Minimum 1 year in customer care or tech support (preferably tech-related) Strong oral & written communication Solid PC literacy (Windows, macOS, Android, iOS) Familiarity with firewalls, antivirus software, internet applications Typing speed 25 WPM with 85% accuracy Schedule: Monday–Friday Remote after completion of 18-day on-site training Hiring Process: Online application Language proficiency test (German & English) Interviews with recruitment and client teams How to Apply If this opportunity fits your profile, apply here or send your CV to simen.karasar@cbtalents.org

Place of work