NOC Technician

About the position

NOC Technician needs 1-3 years experience NOC Technician requires: Hybrid ( Tues-Thurs on site and M/F from home) Experience working in a heavy call center environment and taking inbound calls at a fast pace Associate technical degree or equivalent work experience required Bachelors degree preferred Experience in a centralized repair, troubleshooting, and testing environment required. Approximately 5% travel may be required in support of the positions responsibilities NOC Technician duties: Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues. Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system. Respond to customer inquiries and problems; respond to network activities including support of service level agreements. Perform duties in accordance with documented methods of procedures and technical job aides. Initiate communications between internal groups, vendors, customers and third-party carriers and partners. Provide feedback for the use of NOC management applications, tools, processes and procedures

Place of work