Payment Solutions – Customer Service Representative (French + English)

About the position

Payment Solutions – Customer Service Representative (French + English) Location: Lisbon, Portugal – On-site Contract Type: CDD – 6 months Working Schedule: Monday to Sunday – 24/7 rotational shifts , including night shifts Days Off: 2 rotational days Role Overview: As a Payment Solutions Customer Service Representative , you will support customers using digital and online payment solutions within the French-speaking market . You will handle customer inquiries related to payments, transactions, account issues, and platform usage while delivering a high-quality, customer-focused service in a regulated and fast-paced environment. Key Responsibilities: Provide customer support via phone, email, and chat in French and English Handle inquiries related to payment solutions , transactions, and account management Troubleshoot issues such as failed payments, refunds, chargebacks, and billing questions Ensure compliance with security, data protection, and internal procedures Deliver accurate and timely resolutions while meeting KPIs and SLAs Maintain detailed and accurate case documentation in CRM systems Escalate complex or sensitive cases according to internal guidelines Collaborate with internal teams to ensure efficient issue resolution Mandatory Requirements: Fluent French (native or near-native) Solid C1 level of English , Minimum 1 year of experience in Customer Service Strong customer-oriented mindset with excellent communication skills Ability to work in a 24/7 rotational shift environment , including night shifts Comfortable working on-site in Lisbon Nice to Have: Experience in payments, fintech, banking, or e-commerce environments Familiarity with online payment platforms or digital wallets Experience working in regulated or compliance-driven environments Previous contact center experience Compensation & Benefits: Base Salary: 900€ (paid over 14 months) Complexity Bonus: 100€ (paid over 11 months) Why Join Us: Gain experience in payment solutions and fintech-related services Work in a multicultural and international environment Structured onboarding and continuous training Opportunity to build expertise in a high-demand digital payments domain

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