Area Manager - Local

About the position

Position Name : Area manager One of our clients in the restaurant & hospitality industry-a fast-growing, chef-driven café group is looking for an Area Manager to steer its next phase of expansion. Operating a portfolio of company-owned locations and a central production kitchen, the brand delivers elevated Mediterranean-Italian fare, signature desserts and specialty coffee to a rapidly growing guest base. Position Summary The Area Manager is responsible for supervising and steering the performance of multiple branches within our clients fast-casual café concept. This role safeguards consistent operational standards, product quality, customer satisfaction and financial results across every assigned location. By combining rigorous process control with hands-on leadership, the Area Manager keeps each unit efficient, profitable and ready for the brands aggressive expansion plan. Location: Kuwait Years of Experience: Minimum 3-5 years of experience in F&B operations with multi-branch supervision. Education:Diploma or Bachelors degree in Hospitality, Business, or a related field. Department: Operations Reports To: Operations Manager / General Manager Supervises: Branch Supervisors, Team Leaders, Service & Kitchen Staff Notice Period: Immediate joiners or a maximum one-month notice period. Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment. https://www.arbetecareers.com/Candidate-Portal Job Description: 1. Multi-Branch Operational Control Oversee day-to-day operations of multiple assigned branches. Ensure each branch follows company SOPs related to service, quality, hygiene, and safety. Conduct regular branch visits to monitor operational performance, cleanliness, and staff adherence. Assist in implementing new policies, menu updates, promotions, and operational changes. 2. Business Performance & Growth Support Monitor sales performance of each branch and highlight opportunities for improvement. Support marketing and promotional activities to increase branch traffic and revenue. Analyze branch reports, daily sales summaries, and operational challenges. Ensure each branch meets its monthly sales targets and operational KPIs. 3. Staff Supervision & Leadership Guide Branch Supervisors and team leaders to ensure effective team performance. Support HR and Operations in resolving employee concerns, discipline, and performance issues. Conduct regular staff meetings and coaching sessions to enhance knowledge and productivity. Ensure proper scheduling, manpower distribution, and attendance compliance across branches. 4. Service Quality & Guest Satisfaction Maintain high standards of customer service across all assigned branches. Address escalated customer complaints and implement corrective actions. Review customer feedback and ensure service improvement plans are executed. 5. Food Quality & Production Oversight Ensure consistency in food preparation, recipe standards, and presentation. Monitor kitchen operations, production flow, and hygiene compliance. Work closely with the Head Chef and kitchen teams for quality assurance and production control. 6. Inventory, Cost Control & Audits Monitor branch inventory levels and ensure proper stock usage. Reduce wastage through effective monitoring and operational discipline. Review daily and weekly inventory reports from branches. Conduct periodic store audits for compliance, stock accuracy, and cost control. 7. Safety, Hygiene & Maintenance Ensure all branches strictly follow food safety, sanitation, and cleanliness standards. Report maintenance issues and coordinate timely repairs. Ensure staff follow company policies and local municipality regulations. 8. Reporting & Documentation Submit weekly area performance reports to the Operations Manager. Ensure timely submission of attendance, incident reports, sales reports, and inventory documents. Highlight operational gaps and propose improvement plans. Qualifications Strong leadership, communication, and organizational skills. Good understanding of café/restaurant operations, service standards, and food production. Ability to work under pressure and manage multiple branches efficiently. Personal Competencies Leadership & People Management Operational Excellence Problem Solving & Decision Making Customer Service Orientation Time Management Attention to Detail Professional Communication Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted .

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