Danish Speaking Customer Service Representative – Portugal / Remote

About the position

Location: Portugal (Remote) Language: Danish (C1/C2) + English (B2) Contract: Full-time, Indefinite Schedule: Monday–Friday | 08:00–17:00 We are hiring Danish-speaking Customer Service Representatives to support a leading European automotive group , working across premium and mass-market automotive brands. This role is ideal for professionals who enjoy customer interaction, problem-solving, and delivering a high-quality service experience in a structured, remote environment. Responsibilities Handle customer inquiries via phone, chat, and email Provide accurate information related to vehicles, services, warranties, and digital solutions Maintain clear and detailed documentation in CRM systems Resolve customer issues with professionalism, empathy, and efficiency Stay updated on brand policies, services, and processes Collaborate with colleagues to continuously improve the customer journey Requirements Danish C1/C2 or native English B2 At least 1 year of experience in customer service or call center environments Interest in automotive topics and digital tools Strong communication, documentation, and problem-solving skills Ability to work independently in a remote setup Compensation & Benefits Base salary: €1,500 gross × 14 months Complexity bonus: €80 × 11 months Meal allowance: €7.63 per working day RELOCATION AVAILABLE Health insurance: from day 1 (free after 6 months) Welcome bonus paid monthly during the first year (attendance-based) Referral bonus program Full paid training and ongoing coaching Career development programs Note: Welcome bonus entitlement depends on attendance and should not be considered part of fixed salary.

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