Senior Sales & Operations Consultant

About the position

Senior Sales & Operations Consultant Location: Cape Town (CPT) Salary: R25,000 CTC Overview An established services business is seeking a Senior Sales & Operations Consultant to manage client bookings from quotation through to successful service delivery. This role requires a highly organised individual who can balance client-facing responsibilities with operational coordination, ensuring accuracy, service excellence, and smooth execution of complex bookings. Key Responsibilities Manage end-to-end bookings, ensuring all services are accurately captured and executed Handle telephonic and email booking requests with speed and precision Prepare and issue quotes within agreed turnaround times Maintain accurate records of all client communication and bookings Coordinate with operational teams, drivers, and guides to ensure seamless delivery Prepare detailed operational documents with clear instructions for service delivery Ensure pre-payments are received where applicable Manage changes to bookings and communicate updates to relevant teams Participate in a rotating standby roster, including after-hours, weekends, and public holidays Minimum Requirements 5–10 years consulting experience within the tourism, transport, or service industry Strong verbal and written communication skills in English High level of computer literacy Professional telephonic and written communication skills Valid Code B driver's licence Own reliable transport Advantageous Tertiary qualification in Tourism, Operations, or a related field Sales and client service experience Guiding or on-the-ground operational experience Key Skills & Attributes Excellent organisational and time-management skills Strong attention to detail Ability to multitask and work accurately under pressure Client-focused mindset Strong problem-solving ability Confident interpersonal and coordination skills

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