Marketing Customer Support Specialist – Digital Advertising (German Speaking)

About the position

Marketing Customer Support Specialist – Digital Advertising (German Speaking) Project: Global Digital Media Platform Location: Lisbon, Portugal – On-site Start Date: 29 January 2026 Contract Type: Full-time Working Schedule: Initial Phase: Monday to Sunday – 07:00 to 19:00 2 shifts: 07:00–16:00 / 10:00–19:00 Days Off: 2 rotational days Later Phase (TBC by client): 24/7 rotational shifts , Monday to Sunday Role Overview: As a Marketing Customer Support Specialist , you will support advertisers and business clients using digital advertising solutions. You will provide guidance on paid campaigns, social media advertising tools, and digital marketing performance, while delivering a high level of customer service in a fast-paced, tech-driven environment. Key Responsibilities: Provide customer support via phone, email, and/or chat in German and English Support clients with paid advertising campaigns , including setup, optimization, and performance-related inquiries Assist with campaign troubleshooting , billing questions, and policy-related issues Guide customers on the effective use of social media and digital advertising platforms Analyze basic campaign data and provide recommendations to improve performance Ensure accurate documentation of cases in internal systems Meet defined KPIs, SLAs, and quality standards Collaborate with internal teams to resolve complex issues Mandatory Requirements: Fluent German and advanced English Hands-on experience in paid campaign management ( mandatory ) Degree in Marketing or a related field Experience in Digital Marketing Previous experience in a Contact Center or service program for an Advertising Tech company Strong understanding of social media platforms and basic digital advertising concepts Customer-oriented mindset with strong communication skills Ability to work independently and as part of a team Compensation & Benefits: Base Salary: 1,080€ (paid over 14 months) Complexity Bonus: 80€ (paid over 11 months) Additional Perks Health Insurance: from day one (free after 6 months) Daily meal allowance: €7.23 Accommodation – The Game Changer Immediate access to a shared apartment (private room) upon arrival All utilities included Fixed cost of €280/month , deducted directly from your payslip No deposit, agency fees, or upfront rental costs Why Join Us: Work with a global digital and social media platform Gain hands-on experience in digital advertising and marketing operations Multicultural and fast-paced work environment Structured onboarding and professional development opportunities