German Speaking Customer Service Representative

About the position

German Speaking Customer Service Representative Online Retail Project Location: Umhlanga, South Africa (On-site) Start Date: April Working Hours: 24/7 Rotational Shifts Contract Type: Full Time Salary: R20,000 – R25,000 per month + Benefits Job Overview We are looking for German-speaking Customer Service Representatives with strong German language skills (B2–C2) to support a global online retail project in Umhlanga, South Africa . This is a fully on-site role within a dynamic, shift-based environment. Language Requirements German: B2–C2 level (very good to native-level proficiency required) English: Advanced (for training and internal communication) Key Responsibilities Manage customer inquiries via phone, email, and chat Support customers with orders, deliveries, returns, and account-related topics Deliver high-quality service while meeting KPIs and quality standards Follow internal processes and compliance guidelines Requirements Matric / Grade 12 qualification (mandatory) Strong communication and problem-solving skills Availability for 24/7 rotating shifts Willingness to work on-site in Umhlanga Previous customer service experience is an advantage Relocation & Benefits 1x local flight to Durban prior to start date 20 nights accommodation provided (company-selected location) Relocation support available for candidates relocating within South Africa Paid training Career development opportunities International and professional working environment

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