Insurance Operations Associate (Open to Fresh Graduates)

About the position

Office Location: Ortigas, Pasig City Work Setup: Full Onsite Schedule: Monday to Friday, Dayshift Qualifications Must be a bachelor's degree holder (any course). Open to fresh graduates. At least 6 months to 1 year of experience in insurance operations or a related field. Strong proficiency in written and email communication. Excellent problem-solving, data analysis, time management, and planning skills. Experience in creating and maintaining technical or procedural documentation. Job Responsibilities Process complex insurance-related tasks and independently operate various client systems. Optimize operational workflows by analyzing issues, developing procedures, and ensuring compliance with established standards. Enhance customer experience by communicating effectively with clients, addressing their needs, and building strong professional relationships. Perform audits and troubleshooting activities to identify process gaps, resolve issues, and meet compliance requirements. Provide operational support through data analysis, reporting, and onboarding of new clients and tasks. Preferred Skills / Expertise Familiarity with OPEX and compliance-related processes. Background or exposure to Insurance Level 1 support.