Portuguese and English customer support advisor

About the position

Job Summary: We are looking for a detail-oriented and customer-focused Portuguese Customer Support Representative to join our support team. In this role, you will provide exceptional service to our Portuguese-speaking customers through various communication channels, ensuring prompt and effective resolution of inquiries, issues, and requests. Responsibilities: Respond to customer inquiries via email, live chat, and phone in Portuguese and English. Provide accurate, valid, and complete information by using the right methods and tools. Handle product/service questions, order inquiries, returns, billing, and technical issues. Resolve customer complaints with professionalism and patience. Document customer interactions and maintain records in the support system (CRM). Escalate complex issues to the appropriate internal departments when necessary. Collaborate with other team members to improve processes and customer satisfaction. Stay updated on product knowledge, company policies, and customer support best practices. Requirements: Fluency in Portuguese EU native and strong B2 in English. Proven customer support experience or experience in a client-facing role. Strong communication and problem-solving skills. Empathy, patience, and the ability to stay calm under pressure. Comfortable working in a fast-paced environment. What We Offer: Competitive salary and performance bonuses. Remote work flexibility or relocation support if on-site. Paid training and development programs. Supportive, multicultural work environment. Opportunities for career growth and internal mobility.