Italian-Speaking Customer Experts for an Electronics Leader

About the position

Position: Customer Expert Work model: Remote in Athens Location: Athens Employment type: Full-time Your responsibilities: Responding to customers’ inquiries via e-mail, chat & phone Providing how-to-use steps for their newly bought devices and guiding them to arrange a repair if needed. Work effectively as part of a team, developing effective and supportive relationships with colleagues and management Be positive & proactive and have a desire for applying continuous improvement processes Provide and maintain a strong, professional relationship with all customers and always show empathy Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry Job requirements: Fluency in Italian Excellent writing skills Good command of English Soft skills & politeness Technically adept (know your way around Windows, shortcuts, basic troubleshooting) Capability of multitasking What we offer: Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-) Competitive monthly salary + 2 extra salaries per year Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community & social responsibility initiatives Free online Greek language courses State of the art premises, providing a great working environment with relaxing break areas