Customer Support (Portuguese Speaking)

About the position

Key Responsibilities Respond to customer inquiries via phone, email, chat, or social media Resolve customer complaints and issues in a professional and timely manner Provide accurate information about products, services, and company policies Maintain detailed and accurate records of customer interactions Escalate complex issues to the appropriate department when required Follow company guidelines, quality standards, and performance metrics Ensure high levels of customer satisfaction and service quality Requirements C1 or higher level of Portuguese (written and spoken) B2 or higher level of English (written and spoken) Strong communication and interpersonal skills Ability to handle customers with patience and empathy Basic computer skills and familiarity with CRM systems (preferred) Good problem-solving and multitasking abilities Ability to work independently and as part of a team Flexibility to work in shifts (if required) Education: High school diploma required (Bachelors degree is a plus) What We Offer Competitive salary and performance-based bonuses Paid training and career growth opportunities Supportive and multicultural work environment Health insurance and other benefits