German and English Speaking Travel Experience Advisor

About the position

Your Role as a Bilingual Customer Advisor : Respond and record consumer inquiries/questions raised through free phone lines for customers; Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy; Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; Troubleshoot through the use of open questions, support documents, and system training; Offer recommendations to common problems or frequently asked questions. Requirements High School Diploma or Higher Native/Fluent German Good level of English, C1; Good Problem-Solving Skills Strong troubleshooting skills Benefits Private Health & Life Insurance Attractive salary Performance bonus 25 days annual leave Working hours: 40h per week = is 8 hours per day / 5 days a week;