Customer Service Executive

About the position

Responsibilities Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently. Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system. Work closely with internal teams to resolve customer issues and follow up as necessary. Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems. Assist with the preparation and invoicing of both local and export spare part orders. Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department. Maintain and manage the spare parts inventory. Take on other duties and project work as assigned. Requirements: Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus. Customer Service Oriented Strong phone etiquette, comprehension, communication, and interpersonal skills. Proficiency in MS Office Familiarity with SAP is advantageous. OJT will be provided to ensure proficiency in all required tasks. Please submit your updated resume in Word format by using the Apply Now Button. We regret that only shortlisted candidates will be notified. Email resume to ken.ng@peopleprofilers.com People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705. Tel: 6950 9724 http://www.peopleprofilers.com EA License Number: 02C4944 Registration Number: R1872398 Posting Personnel: Ng Jwee Ken Ref: 7XX3YW6X

Place of work