Service Desk Analyst with Dutch

About the position

Join a leading Outsourcing & BPO consultancy supporting global clients with world-class IT services! 🌍 We’re looking for a Dutch-speaking Service Desk Analyst to provide exceptional first-line IT support and ensure smooth operations for business users. If you’re tech-savvy, customer-focused, and ready to grow in a fast-paced environment, this role is for you! 💻✨ Location: Budapest, Hungary Employment Type: Full-time Work Model: On-site Industry: Outsourcing / BPO / IT Services Languages: Dutch (C1) + English (B2) Compensation: Base salary + benefits 🎯 Your Responsibilities 💬 Act as the first point of contact for users via phone, chat, email, or self-service portal 🧾 Log, track, and resolve incidents and service requests in the ITSM tool ⏱️ Ensure issues are handled within defined SLAs, escalating when necessary 🤝 Collaborate with internal teams and resolver groups to resolve complex problems 📈 Maintain a high level of customer satisfaction and professionalism 📚 Document resolutions and contribute to knowledge sharing 🧠 Participate in process improvement and service enhancement initiatives 🕒 Manage multiple priorities efficiently and adhere to performance KPIs 🧠 Your Profile 🗣️ Fluent/native in Dutch (C1) and proficient in English (B2) 💻 1–3 years’ experience in IT Service Desk, Application, or Technical Support (L1–L2) 🎓 Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) 🧩 Familiarity with ITSM tools (ServiceNow, BMC Remedy, etc.) ⚙️ Knowledge of IT concepts — SDLC, operating systems, databases 📊 Experience supporting SAP or enterprise applications 📘 ITIL Foundation or similar certification is a plus 💡 Strong analytical, problem-solving, and communication skills 🙌 Customer-oriented mindset with a proactive, adaptable attitude 🎁 Benefits 🏥 Comprehensive medical coverage 🎓 Access to 5,000+ free courses, tools & certifications (including advanced tech) 💰 Competitive salary and allowances 🌴 4 weeks of paid vacation annually 🎉 Engaging, supportive work environment with team events and wellness activities 🚀 Continuous career growth and learning opportunities #DutchJobs #BudapestJobs #ITSupport #ServiceDesk #BPOCareers #TechSupport #ITCareers #DutchSpeaking #CustomerExperience #HungaryJobs #CareerGrowth #MultilingualJobs

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