CONVERSION & RETENTION TEAMS (UK, DE, ES, IT, SE, KR...) [CYPRUS]

About the position

Conversion & Retention Agents and Team Leaders (Korean, Italian, Swedish, German and more ....) Location: Limassol, Cyprus About the Role Our client, an established forex broker in Cyprus, is expanding multilingual Conversion & Retention teams and is hiring experienced Agents and Team Leaders fluent in Korean, Italian, Swedish, or German.(any other available team welcome) Open Roles Conversion & Retention Agents — Korean / Italian / Swedish / German Team Leaders — Conversion & Retention — Korean / Italian / Swedish / German Any other teams available apply and contact us via @TTH_TheTalentHunter Key Responsibilities — Agents Handle inbound/outbound contacts (phone, email, chat) in the target language. Convert trial/lead accounts to funded/active clients and support onboarding. Retain, reactivate and manage existing client relationships; handle objections. Advise on account types, trading platforms (MT4/MT5), deposits/withdrawals and promotions. Maintain CRM records and meet daily/monthly KPIs. Coordinate with Compliance/Operations for KYC/AML and account issues. Key Responsibilities — Team Leaders Lead, coach and motivate a language-specific conversion & retention team to meet monthly targets. If a Team Leader currently manages a team in a different language than the one advertised, or is open to leading a multilingual team, please don't hesitate to contact us — we welcome experienced leaders regardless of current team language. Monitor KPIs, deliver performance reviews and run training sessions. Improve conversion funnels and retention campaigns; manage escalations. Liaise with Sales, Marketing and Compliance for campaign alignment. Required Experience & Skills — Agents Native/near-native fluency in Korean, Italian, Swedish, or German + strong English. (Any other language welcome) 2+ years in conversion, retention, sales or customer success in financial services (forex/CFD experience preferred). CRM experience (Salesforce/HubSpot or similar), strong persuasion and organizational skills. Target-driven, resilient and compliant with regulatory requirements. Required Experience & Skills — Team Leaders Native/near-native fluency in the listed language + strong English. 3+ years in financial services sales/retention with 1+ year people management. Proven track record meeting conversion/retention targets and improving team KPIs. Strong coaching, reporting and stakeholder-management skills; understanding of KYC/AML and trading products. Compensation & Benefits Competitive base salary + performance-based bonuses/commission (details provided by client). Career progression within an international broker. Full-time, on-site employment in Limassol (no hybrid/remote). Application Instructions (via our agency) Send C Equal Opportunity Client is an equal opportunity employer.

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