Reactivation Agent

About the position

Location: Hybrid - Mrieħel, Malta (3 days per week in office) *Relocation Package to Malta on offer Schedule: Monday to Friday, starting between 4AM - 12PM CET (transportation to the office provided) We’re looking for driven and personable Reactivation Agents to join a growing & vibrant team in Malta. In this role, you’ll reconnect with inactive players, reigniting their interest in online casinos through tailored offers and top-tier service. You’ll collaborate with global talent, bring fresh energy to the player base, and help drive success in a fast-paced, high-growth environment. Key Responsibilities Reconnect with Players: Proactively reach out to inactive players via phone and other channels to encourage their return to our online casino. Deliver Exceptional Service: Provide exceptional customer service by addressing player inquiries, resolving issues, and ensuring a positive player experience. Build Relationships: Build and maintain strong relationships with players, understanding their preferences and tailoring offers and promotions to re-engage them. Communicate with Impact and Charisma: Utilize effective communication and persuasion techniques to convey the benefits of returning to our online casino. What You Bring Native-level English language skills required; additional languages are a plus. Minimum of 1 year of experience in the online gambling industry, ideally as a Reactivation Agent, Customer Support Agent, or a similar role. Alternatively, a strong understanding of New Zealand/Australian culture paired with an interest in the online casino industry will also be considered. Excellent phone communication skills and the ability to engage players effectively. Strong initiative and autonomy in your work. Why Join Us? The chance to make a tangible impact in a rapidly growing, global company . A culture that rewards ambition, innovation, and collaboration . Base guaranteed salary + commission structure based on quantity & quality conversions. Comprehensive benefits package for Malta-based employees, including: Relocation package to Malta, including flight and accomodation. Private health insurance, wellness allowance, and communication allowance. Healthy lunch on Wednesdays, Social Fridays, and Summer & Christmas events. Employee discounts in restaurants and businesses. Extended second-parent leave policy.

Place of work