Internal Sales Representative - German speaking

About the position

The e-commerce division of Gram Group for the DACH region, is looking for a proactive and technically-minded Internal Sales Representative to support our fast-growing online sales operations in Germany and Austria. This is a key role for a motivated individual who enjoys both technical sales and providing excellent customer support in a digital-first environment. We are not your typical industrial company . At Gram Group , we are a 50-person team innovating in a very traditional market: industrial weighing. We do this not only through cutting-edge products , but also by focusing on e-commerce as our primary sales channel—something very rare in our sector. Tasks What You Will Do Customer consultation: Provide clear and knowledgeable guidance to customers on the best weighing solutions for their needs. Sales support: Prepare and follow up on quotations, and actively convert inquiries into orders. Order processing: Enter customer orders into our systems and ensure excellent after-sales support via phone and email. Product knowledge: Learn and continuously deepen your understanding of our products to deliver added value to customers. Team collaboration: Work closely with the sales and technical teams to stay aligned on strategy, product developments, and customer feedback. Requirements What We’re Looking For Experience with technical or technological products is essential. You must be comfortable understanding and explaining complex products to customers. Experience in e-commerce or online customer interactions is a strong plus , but not mandatory. Native-level German is required. Either English or Spanish proficiency is beneficial, especially for communication with colleagues. Strong organizational skills and a self-starter attitude. Excellent communication skills and a genuine interest in helping customers. Solid understanding of digital tools (e.g. CRMs, e-commerce platforms, email support systems). Benefits What We Offer A dynamic role in a fast-growing and forward-thinking company transforming an old-fashioned industry. Real impact: your work directly influences customer satisfaction and business growth. Remote work flexibility and a supportive, collaborative culture. Competitive compensation and professional development opportunities. Interested candidates are invited to submit their CV and a cover letter highlighting their suitability for the role and language proficiency. We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.

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