Sr. Consultant Managed Sevices

About the position

Overview: The Senior Consultant – Managed Services (Technical) is responsible for the technical ownership of customer environments under managed service contracts. This role requires strong hands-on expertise, the ability to engage directly with clients, and accountability for service quality, stability, and continual improvement. Key Responsibilities (Summary) Act as primary technical contact for managed services clients; participate in client meetings and service reviews. Translate business needs into technical solutions and provide guidance on upgrades and risk mitigation. Own operational health of client environments; resolve complex incidents and escalations per ITSM & SLAs. Design, implement, and support on-prem, cloud, and hybrid infrastructures. Administer Windows Server, Active Directory, Azure, and Microsoft 365. Review and approve technical changes; support major incident management. Mentor junior engineers and contribute to continuous service improvement and documentation. Required Skills Strong experience in Managed Services / IT Consulting. Expertise in Windows Server, AD, DNS, DHCP, GPO. Hands-on Azure and Microsoft 365 administration. Solid networking, security fundamentals, and ITSM tools knowledge. Desirable Hybrid cloud, PowerShell/automation, security (MFA, Conditional Access), ITIL exposure. Experience & Qualifications 5–8+ years IT experience; 3+ years in Managed Services/Consulting. Client-facing experience required; certifications are a plus

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