Customer Support Specialist (Slovenian Speaking) based Bulgaria - Onsite

About the position

Role Overview We are looking for a Slovenian-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider. In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience. Location On-site – Sofia, Bulgaria Project Start Date 12.01.2026 Work Schedule Monday to Saturday: 09:00 – 23:00 Sunday: 10:00 – 19:00 Rotational shifts within the above time frames Key Responsibilities Handle inbound customer interactions via phone, email, or chat Provide accurate and professional support in line with company guideline Resolve customer inquiries efficiently while ensuring high satisfaction levels Escalate complex issues when necessary and follow up until resolution Maintain accurate records and comply with internal procedures and quality standards. Requirements Native-level Slovenian (mandatory) English at B2 level or higher Strong communication and problem-solving skills Customer-oriented mindset with attention to detail Ability to work on-site and in rotational shifts Relocation candidates are welcome and will be considered Compensation & Benefits Gross Salary: 3700 BGN gross per month Paid training and full onboarding support Stable, full-time employment International and multicultural work environment Opportunity to gain experience within a global support operation Meal Allowance Monthly transportation allowance of 50 BGN net paid in addition to the base salary Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN Medical plan: health and dental care Life insurance Multisport Card (co-financed by the employer) Discounts on various goods and services If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Sofia.

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